SIP Outage – A Voiceflex Explanation for our Customers
May 11th 2018
Voiceflex Outage – click to view the full document
Call recording and GDPR – Vurella answer to all of your questions.
May 8th 2018
Click on the following link to download document Vurella_GDPR
MIFFID II what is it and does it effect you ?
May 24th 2017
MiFID II comes into force on 3rd January, 2018.
As you prepare in the run up to the official launch date, there is a wealth of information to digest. Resilient’s MiFID II content hub aims to present a comprehensive and up-to-date resource on how the new rules around recording and monitoring business conversations apply to your business. Please contact us for further information.
Internet outage Plusnet/BT
September 16th 2016
Plus Net Broadvand outage in the north east …. Engineers working on faulty pleae be patient updates to follow
Important Customer Notice, re: Call Fraud
October 15th 2015
A simple message do not caught out.
As a duty of care Select Telecom are alerting its customer base and any other potential customers of the ongoing issues of call fraud.
Many people simply ignore this issue and only act on it after the event.
Call fraud or commonly know as call ‘Phreaking’ is when an external party illeagally access your telecom lines and makes calls out. Normally the destination call is a high end premium number or international mobiles which can easily rack up thousands of pounds of charges in hours. The big issue is it YOU the customer who has to pay the telecom provider for these fraudulent calls.
Currently Select Telecom provides a call fraud monitoring service, this is an assurance not and insurance.
Calls are monitored and spikes of traffic are reviewed. A few hundred pounds increase in traffic might be deemed as a spike to you but it is the larger surges in traffic, calucualting to thousand that this service is looking for.
So how do i make my system/lines safe ?
Select Telecom have activally been promoting Callista, a voice firewall, which monitors your incoming and outgoing traffic. This product works very much like a data firewall with a black and white list defined by the user and will allow/deny calls being made to the preset numbers. This system will sit on your network and update itself with the latest available ‘black’ numbers to prevent call frauds occuring.
Customers with our telephone systems can also lock down their own system to prevent call hacking, by tidying up their own security.
Voice mail passwords is the main culperate. Select Telecom can assist you by upgrading/modifying/locking your existitng system to prevent illegal calls being made.
Please do not hesitate to contact us directly with any questions you have regarding this blog.
Rember do not get caught out…….you have been warned !!
Update: Broadband Outage (Jan 2015) – Back in Service!
January 5th 2015
Confirmation that the broadband outage effecting some of our customers has now been resolved.
Once again apologies for any inconvenience caused.
Regards
Select Telecom Support Team
Broadband Outage (Jan 2015)
January 5th 2015
Important notice regarding broadband customers. There has been a network outage as of 1430 05/01/15
Our network providers are currently working on this issue and apologise of any inconvenience.
Regards
Select Telecom Support Team
Platform-wide Upgrade: ‘Toll Fraud’
December 22nd 2014
In light of numerous ‘attacks’ on our customer base, Select Telecom Ltd have made a business decision to add toll fraud to all of our client base with immediate effect.
All customers will be contacted over the next few weeks informing how the changes will effect their billing invoice.
Any questions do not hesitate to contact us on 0191 2173960
A word about Fraud
October 28th 2014
Hacking and attacks on business/personnel computers has been around a long time. You would not think, or i hope you would not, of using a computer without some sort of protection (antivirus/firewall etc).
Now and i mean NOW is the time ot the telephone hacker. Unscrupulous people are hacking into business telephone systems on a regualar basis. They rely on the ‘softest’ part of the the telephone system for access, the users password. Users using default passwords ’0000′, ’1234′ etc
Once accessed a hacker can forward calls to premium or high tariff numbers, accumalating in huge bills in which YOU must pay.
As a hardware and network supplier we are constantly making are customers aware of these danagers. We are seeing approx 2 cases per month now. Yesterday (27/10/14) we have had a report of a call hack to an Ethiopian Mobile which accumulated to a bill of £1800
These sort of figures could be damamging to any business/person and could ultimately cause a business to fold.
Select Telecom Ltd offer a number of ways to protect and try to minimise call faud by the way of :
- Call fraud monitoring
- Software upgrades to telephone systems with enhanced security
- Voice firewall
Please view the following link to give you an insite to exactly is call hacking/Phreaking ?
http://callistavideos.businesscatalyst.com/control-phreak-introduction.html
http://callistavideos.businesscatalyst.com/bbc-news-business-hit.html
Any questions do not hesitate to contact us info@selecttelecom.net
0191 2173960